Refund policy

PIP Refund Policy Last updated: 21/09/2026

PIP classes are a service, so we don't offer returns or refunds once a class, taster or term has been delivered or attended.

Changed your mind before the term starts? Message us up to 7 days before the first class and we'll refund or credit your package in full. (NEW: decide the cut-off, 7 days is my suggestion)

Can't make a class? That's what make-up classes are for, see our Terms of Service. Make-ups, swaps and goodwill gestures are always classes or passes, never cash or money off.

Tasters are one-off sessions. If you message us before your taster that you can't make it, we'll move you to the next taster day or credit the $300 toward a term.

Weather cancellations (Typhoon Signal No.8, Black Rain Warning, government restrictions): classes are cancelled for safety and rescheduled where possible. No refunds for weather; the make-up rules in our Terms apply.

Medical situations: if your bb is unwell or hospitalised and out of class for two weeks or more in a term, message us and we'll sort out something fair, usually a credit toward a future term.

If something isn't right with your service, contact us within 7 days and we'll work it out with you. This policy applies to all services provided.